Help Centre
Product help, routed to the place that can actually answer. Not a fake knowledge base.
Two doors. Pick the one that matches your access.
If you have a Sponsoro organisation, sign in. If you do not, the trial, tools and contact form are the right starting points. We will not pretend a docs site exists that we have not built.
- There is no separate article library on this site yet.
- Existing customers get the fastest reply through in-app support.
- Billing, seats and access go to sales@sponsoro.com with your organisation name.
- Privacy, security and DPAs go to privacy@sponsoro.co.uk.
I'm evaluating Sponsoro
I already have an account
How the product works
Billing
Trial, plans and overage
How does the free trial work?
Every new organisation gets 14 days of card-free access with Growth-tier entitlements. No payment details required until you choose a plan.
What happens if I exceed my worker limit?
On Micro, Small and Growth plans, extra sponsored workers beyond your tier limit are billed at £4/worker/month. Scale includes up to 200 workers at a flat monthly price.
Can I buy individual features on the Micro plan?
Yes. Micro customers can add specific features individually instead of upgrading — for example visit readiness or CSV import. Upgrade if you need more than one feature from a higher tier.
What's included in every plan?
All plans include core compliance tooling: worker records, Right to Work workflow, reporting queue, salary checks, CoS tracking, key personnel register, audit trail, document vault, email alerts and daily compliance scan.
How does annual billing work?
Pay annually and save 17% compared to monthly billing. Annual plans are billed upfront for the year.
What about Enterprise?
Enterprise is for sponsors with 200+ workers or custom requirements. Pricing is contract-based with custom portal seats, storage and unlimited AI assistant usage. Contact sales to discuss.
Help Centre
How this page works
Is there a searchable knowledge base of product articles?
Not on this site yet. This Help Centre points you to the live product pages, free tools, billing answers and in-app support. We have not published a separate article library.
I'm a customer — why isn't there a ticket form here?
Day-to-day product help is handled inside the app so it arrives with your organisation context. For billing, seats or access, email sales@sponsoro.com with your organisation name.
Do you provide immigration advice?
No. Sponsoro provides compliance workflow software and explainable guidance — not immigration advice. For individual immigration matters, contact an appropriately regulated adviser.
Still stuck?
Existing customers: sign in and use in-app support. Everyone else: start a trial or send a message.
Or email sales@sponsoro.com with your organisation name.
Sponsoro provides compliance information, not regulated immigration advice.